Sales bookings achievement in line with monthly, quarterly and annual sales targets.
Responsible for achieving all personal monthly, quarterly and annual sales targets by means of generating and closing new sales and renewal of existing accounts.
Establishing a sales pipeline that will enable sales targets of existing and new accounts to be met each month.
Establishing an account plan that establishes a high call rate and meetings of client contract that achieves a strong pipeline.
Develops and maintains strategic account plans—Balances the pursuit of immediate opportunities with long-term, more strategic account planning; adapts strategic account plans as required to leverage to new developments or changing circumstances.
Current and accurate sales database updating in CRM to ensure availability of accurate up-to-date information for pursuit of growth opportunities and for reporting to stakeholders
Develop winning proposals based on client requirements.
Nurtures, grows, and maintains existing accounts by monitoring, measuring, and ensuring customer satisfaction; leveraging existing contract for up-selling and cross-selling opportunities; actively troubleshooting and resolving issues; countering competitive threats; and expanding customer network and champions.
Solution based sales with IDC clients.
Responsible for ensuring that the customers’ needs are understood within IDC through the development of working relationships with clients and prospects
Maintains customer satisfaction and resolves customer complaints—Acts as the accountable individual for resolving customer issues (for example, order or service fulfillment and product quality), advocates for the customer within the organization, and strives to ensure customer satisfaction.
Builds, nurtures, and extends client business relationships—Widens the breadth and depth of account presence and frames sales messages in terms of the client’s business needs rather than product features and benefits.
Expansion of contacts in existing IDC client organizations.