Customer Relationship Manager, Access (UK)

UK-London
ID
2017-2335
# of Openings
1

Overview

IDC is the premier global provider of market intelligence, advisory services, and events for the information technology, telecommunications, and consumer technology markets. IDC helps IT professionals, business executives, and the investment community make fact-based decisions on technology purchases and business strategy. More than 1000 IDC analysts provide global, regional, and local expertise on technology and industry opportunities and trends in over 110 countries worldwide. For more than 50 years, IDC has provided strategic insights to help our clients achieve their key business objectives. IDC is a subsidiary of IDG, the world's leading technology media, research, and Event Company.

 

About the position

This position serves as the central point of contact for client relationships and works in close partnership with IDC’s research, marketing, and sales organizations. The Customer Relationship Manager will be a highly customer centric and dynamic individual with excellent verbal and written communication skills and be enthusiastic about Information Technology. The position offers a host of developmental opportunities as well as professional growth.

 

Responsibilities

 

  • Answering client enquiries from the financial, consulting and end user community in a timely manner, ensuring they are promptly kept informed of enquiry progress
  • Maintaining a thorough understanding of the IDC’s research portfolio to support clients effectively through a combination of desk research and analyst response.
  • Keeping an internal CRM system up to date
  • Building strong relationships with clients, learning about their needs through proactive telephone contact and client meetings
  • Working closely with the analyst community across the regions and the team’s counterparts in other countries to help support clients effectively and fulfill their needs
  • Working closely with Account Managers and the sales network to contribute toward the Department's financial goals

 

Qualifications

  • Excellent time-management and communication skills, both verbal and written
  • Demonstrate ability to work in a demanding client-facing role
  • Capable of working in a team environment
  • Ability to solve problems creatively
  • Interest in technology and telecommunications market trends
  • Creating content for specific proactive account support
  • Graduate to Bachelor level with professional working experience in a research or ICT environment
  • Good computer skills -knowledge of MS Office applications - Word and Excel
  • Knowledge of Salesforce
  • Another language an advantage

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