Sales Operations Manager, Western Europe

# of Openings


IDC is the premier global provider of market intelligence, advisory services, and events for the information technology, telecommunications, and consumer technology markets. IDC helps IT professionals, business executives, and the investment community make fact-based decisions on technology purchases and business strategy. More than 1000 IDC analysts provide global, regional, and local expertise on technology and industry opportunities and trends in over 110 countries worldwide. For more than 50 years, IDC has provided strategic insights to help our clients achieve their key business objectives. IDC is a subsidiary of IDG, the world's leading technology media, research, and Event Company.


About the position

This role will be responsible for managing sales operations for the IDC Western Europe region and will require a “hands-on” operational responsibility for supporting the sales operations charter covering managing bookings processing and reporting, business and customer analytics, adoption and process leadership, oversee the day-to-day customer support function.


The role will have a regional remit, primarily Western Europe but will actively work in collaboration with Emerging Markets of Middle East and Africa as well as with other IDC regions. This role reports directly into the UK Head of Sales.

                                              **This is a non-quota bearing role – Operational Only **


The main responsibilities include:

  • Overseeing the processing of monthly sales (bookings) and govern the process of sales recognition.  Implementing and communicating policy to be supported by Sales Management
  • Leading a change process and adoption process for Salesforce implementation in terms of – developing training curriculum, preparing messaging linked to implementation and intensive inculcation of sales teams across the European network. This is part of a global IDC roll-out with direction and support from corporate
  • The development with sales management of sales performance metrics and management of tracking and reporting the metrics.
  • Supporting annual sales planning process including account assignments, Quota-Setting, and sales territory monitoring. This also covers providing monthly reports covering account team performance and sales recognition activities
  • Provide IDC senior management with analytical reporting via excel and, PowerPoint to support business planning
  • Work on supporting sales optimisation and productivity in context of improving tools and processes  
  • Work collaboratively with sales, line of business and other support groups internationally to resolve issues and seek ways to improve sales operations efficiencies.


Your profile

  • This assignment will suit an experienced Sales Operations individual, who will quickly become familiar with all aspects of IDC sales operations and can lead change in terms of implementation building on the momentum already in place
  • Proven track-record in hands-on sales operations and experienced in administering Salesforce CRM
  • Self-driven, diligent and organized work ethic, who can work to deadlines
  • Fast-learner, capable of grasping business with a disposition to solve issues and drive optimization of processes
  • Skillful, with capability to display tact and diplomacy while being assertive at times
  • Excellent communication skills
  • High proficiency in English, additional European Languages useful


We offer


A position in a highly professional and respected firm where initiative leading to results are rewarded.  IDC is a global knowledge company with a broad range of career challenges and opportunities and you will become part of a dynamic, international trained network with a driven and collaborative culture


Our remuneration and benefits package are competitive and individual. We operate an equal opportunities policy and encourage all to apply.


Should you find this opportunity particularly appealing and at the same time realistic for you to succeed with - we encourage you to apply by forwarding your resume and a cover letter in which you state your interest and relevance.


Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed