IDC is looking for an outgoing, energetic team-player who is highly customer centric to provide the front-line interaction with our major clients.
The Client Relationship Manager/Client Success role is a key, competitive value for IDC’s solutions, acting as a liaison between our customers' business problems and Europe's leading industry analysts. The successful candidate will coordinate problem-solving efforts to ensure the highest level of customer satisfaction and ensuring that all contractual obligations are being met and contractual risks within the organization are flagged to senior management. In this position, CRM will work with customers to proactively drive adoption and usage while ensuring high retention rates.
This role will require interacting and collaborating with clients, analysts, sales & marketing across Europe and often other IDC company operations worldwide and main responsibilities will be:
The successful candidates will have 3-5 years of customer service related experience, possess excellent verbal and written communication skills, and be enthusiastic about Information Technology.
As such he/she:
CRM will be aligned with the commercial results of IDC to support client retention and increased research subscriptions revenue.
Based in London, this is a full time, highly visible position that will suit an ambitious, internationally-minded professional who is seeking a challenging career opportunity with an international culture. A dynamic candidate will have an opportunity to explore growth potential into further key strategic positions.